Question 1

Covid-19: What safety procedures will remain in place from 19th July 2021?

Accepted Answer

Due to the nature of the service we provide and the vulnerability of a majority of our clients. We have decided to continue with our Covid-19 safety procedures. We will continue to monitor the situation and updates these procedures accordingly.   Safety procedures:   1. Face mask/covering:  A face mask/covering must be worn when entering the Salt Clinic and only removed once in the treatment rooms.  Exceptions: Children under 12 years old, disabled clients and clients suffering with severe breathe difficulties will not be required to wear a face mask/covering.   2. Social distancing: You may be asked to wait in the designated area in the reception areas until the locker area becomes available and will also be advised when it is safe to enter/exit the treatment rooms.   3.. A one way in and out system: You will need to enter by the main entrance and leave by the green fire exit doors next to the locker area.    4. Touch free, alcohol based sanitiser: A touch free santiser is placed at entrance, please use before proceeding to the reception desk.   5. Room Capacity: Adult room - 5 clients maximum, if two clients are coming together they will be required to sit closer together.  Children's room - 2 families, a maximum of 5 clients (2 adults and 3 children) or a family of 6.   6. Lockers will be available.   7. W. C: Both toilets will be available for client use.   8. Removal of magazines: Please bring along your own reading material as sadly we are no longer able to provide magazines in our treatment rooms.

Question 2

Covid-19: During a session:

Accepted Answer

1. Please ensure you wear the provided hairnets and shoe covers into the treatment rooms. If you need to leave the treatment room during a session, please put on a fresh pair of shoe covers before reentering the room.   2. Coughing into a tissue, please take a tissue from the many boxes of tissues readily available and ensure you cough into the tissue and dispose in the bins just outside the treatment rooms.   3. Consideration, coughing and persistent coughing is also a common symptom of various conditions and during a session you may hear others cough. We ask that no one should be made to feel uncomfortable during a session and if you have any concerns, please speak to a member of staff.

Question 3

Covid-19: I suddenly feel unwell, should I still come?"

Accepted Answer

We ask that you do not attend if you suddenly feel unwell and suspect that you may be experiencing coronavirus symptoms. However, please let us know as anyone who does not attend (DNA) for an appointment and does not contact us will forfeit their session.

Question 4

Is salt therapy safe?

Accepted Answer

Salt therapy is safe and drug-free, providing effective long-term relief and can be used along side prescribed medication as a complementary treatment.

Question 5

What happens during a session?

Accepted Answer

Sit back and relax in one of our comfy loungers, the ceiling lights will switch off as negatively ionised dry sodium aerosol of 0-5 microns are released into the room by a halogenerator. The brightness of the wall lights will be slightly reduced to create a serene and tranquil ambience. However, there will be enough light to read so please feel free to bring along your favourite book.

Question 6

What do you wear?

Accepted Answer

No special clothing is required, however, we suggest you wear clothes that you don't mind getting salt on as the particles are like dust but will brush and wash off.  T-shirt and shorts are recommended for eczema and psoriasis sufferers as the skin will benefit from being exposed to the salt.  On arrival shoe covers and hairnets will be provided to wear during a session to ensure that our rooms stay clean and hygienic.

Question 7

Can I bring my phone or other electrical devices into the room?

Accepted Answer

We do not recommend the use of any electrical device during a session as the salt can harm your device.  Relaxation is part of salt therapy and in order to fully benefit and enjoy the relaxing atmosphere of the salt room all electronic devices should be stored in the lockers provided.

Question 8

What is the youngest age a child can attend salt therapy?

Accepted Answer

Babies can attend from as young as 6 months.

Question 9

Can I have salt therapy if I am pregnant?

Accepted Answer

Salt therapy is recommended for pregnant women, but please consult your doctor if you are experiencing a complicated pregnancy or taking medication during your pregnancy before starting salt therapy treatment.

Question 10

Can I continue to use my medication with salt therapy?

Accepted Answer

Yes. Salt therapy should only be used as a complementary treatment.  Please follow your doctor's advice and do not stop your medication regime without first consulting them.

Question 11

How can I book a salt therapy session?

Accepted Answer

You can book in two ways:  call us on 01908 766588 or use our online booking form to request a booking and we will get back to you to confirm.

As appointments are booked manually, for next day sessions please call the office as email requests can take longer to process.

Question 12

First session is free?

Accepted Answer

The first session is free for all new customers with no obligation to buy further sessions and is a full hour treatment.

Question 13

It's my first visit, do I need to arrive earlier?"

Accepted Answer

Yes, we recommend you arrive at least 10 minutes prior to your appointment as you will need to complete a registration form.

Question 14

How long does a session last?

Accepted Answer

A session last 1 hour

Question 15

How many people can be in one session?

Accepted Answer

We have 8 loungers in our adult treatment room, however, on the rare occassion another chair may be added.

The children room can seat up to 6 children and 4 adults.

Question 16

Are adult and child prices the same?

Accepted Answer

Yes, as each child who has purchased a session or package at full price is allowed one adult to accompany them for free.   For larger families the full price applies for the first child and a 50 percent discount is avialable on the full price session or package for each of the siblings.  However, please be aware this offer does not apply to promotional offers.   A full session charge of £35 is required for a second adult to accompany any child who has purchased a session or package at a discounted rate.  A second adult will only be allowed to accompany depending on availability as priority will be given to families with a child needing a session.

Question 17

What is the refund policy on packages?

Accepted Answer

We have a strict No Refund Policy, however you can request a transfer of your unused salt therapy sessions to another person. Unused salt therapy sessions can be transferred once by the purchaser. Recipients of unused salt therapy sessions can not transfer them again. Please contact us for more information or if you would like to transfer your salt therapy sessions.

Question 18

Do you have on-site parking?

Accepted Answer

Yes, we have several on-site parking spaces for visitors and there is a private carpark in close proximity providing free parking for customers of the Old Stratford Local Centre businesses.   Latest update:  The carpark adjacent to the clinic will be closed to cars due to on going works, but customers can still leave the clinic by foot. Please park either in the free carpark at the other end of the retail units next to the Bamboo Cottage take away or on the road in front of the clinic.

Question 19

What facilities are available?

Accepted Answer

Lockers are provided for your belongings and it is free to use, there is also a water dispenser next to the lockers.  We have two toilets, one of which is wheelchair accessible and a baby changing unit is also provided.